Returns are simple. Exchanges are painless
At VANCHI we love a happy customer. For all VANCHI Online purchases, we will gladly exchange your item(s) within 14 days of your purchase. The item(s) must be in new, unused condition with the original tags and/or packaging. All returns or exchanges must have been purchased from this website, VANCHI Shop online and be accompanied by a Return Authorization number.
Exchanges are straight forward and painless:
- Email us at i[email protected] to be issued a Return Authorization number.
- Allow 2 business days to be sent a Return Authorization number and shipping instructions.
- Upon receipt of your package we will send your exchanged items.
- The good news is we will not charge additional shipping costs to send out your exchanged item.
- Your credit card statement will show a credit for the returned item(s) and a charge for your exchanged item(s).
IMPORTANT NOTE ABOUT EXCHANGES: any item deemed “used” will be ineligible for exchange. Pending inspection it is VANCHI’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you at your cost and no exchange provided.
Returns made simple: We take great pride in the quality craftsmanship of each and every product we make. That’s why we’re willing to offer a 12 month 100% craftsmanship guarantee. Please keep your receipt. If you’re having any problems with our product, please don’t hesitate to contact us at we’ll be glad to help in any way we can. Please note this guarantee does not cover damages caused by improper care, accidents or natural breakdown of the materials over extended time and use. All products will be evaluated by us be repaired or replaced at our discretion.
Email us at [email protected] to be issued a Return Authorization number and send through the following information:
When did you purchase the item?
Where was it purchased?
Do you have the receipt?
What is the issue?
What is the bag style and colour?
Please email us a picture of the issue
- Allow 2 business days to be sent a Return Authorization number and following instructions.
- If you are required to ship the item back to VANCHI be sure to write your Return Authorization number on the box.
IMPORTANT NOTE ABOUT RETURNS: Pending inspection it is VANCHI’s sole discretion to determine if the item(s) damage has been caused by improper care, accidents, natural breakdown of the materials over extended time or a manufacturing defect. All products will be evaluated by VANCHI be repaired or replaced at our discretion.
Shipping time frame is based on processing time, plus shipping time. It typically takes 1-2 business days to process an order and 1-7 business days from the date they were shipped to arrive.